We're here to help!

Do you have questions about our products, services, or Vitaliv Club memberships?

About products

How long should I take dietary supplements?

Nutritionists say that it usually takes from 3 months to a year to provide your body with enough useful microelements. The time it takes varies from person to person and depend on so-called plateau effect.

Once you start taking any dietary supplement, the accumulation of nutrients grows exponentially until it reaches a plateau where rates of nutrients' absorption and loss are balanced.

Regular intake of high-quality dietary supplements will help preserve the level of nutrient concentration. If you stop using food supplements, this level starts to gradually decline. Sooner or later, it will return to its initial state.

I already follow a balanced diet. Do I risk overdosing on nutrition if I also take supplements?

It is nearly impossible to overdose on supplements. Please read our Blog post which explains this in more detail: Too much of a good thing: Can you overdose on food supplements and vitamins? (https://blog.vitaliv.us/your-longevity/too-much-of-a-good-thing-can-you-overdose-on-food-supplements-and-vitamins/)

If you are still concerned, please consult your doctor.

Can I combine supplements with drugs?

If you do not have any dietary restrictions or intolerances to regular foods, you should also be able to tolerate our supplements. We strongly emphasize that all food supplements are intended as a supplement to your healthy diet and not as a substitute for prescription drugs.

If you are still concerned, please consult your doctor.

When will I experience the effect?

Some users will notice a fast effect, while others may have to wait several months to see results, thanks to the Plateau effect. Once you start taking any dietary supplement, the accumulation of nutrients grows exponentially until it reaches a plateau where rates of nutrients' absorption and loss are balanced.

Just remember: food supplements can never replace a healthy and active lifestyle, but it is a good supplement for your diet.

I have allergies. Can I still use this product?

All our products are formulated from high-quality ingredients, most of which can be found in food.

If you experience any allergic reactions to foods and you can be reasonably concerned about the possibility of an allergic reaction, please look through the Supplement facts of a product attentively to ensure it doesn't contain any ingredients you're allergic to. We also would recommend you consult your allergologist.

Are there any side effects?

The ingredients in our products do not differ from those found in ordinary food, and the chance of side effects is, therefore, minimal.

Where do I keep my products?

Read the label for all the instructions. Most of the supplements should be kept in a cool and dry place well out of the reach of children and pets. Please do not keep your products in the refrigerator, the bathroom cabinet, or near the sink, as these are not dry places. Please do not keep them near the oven, as it is not a cool place.

Where can I find the full list of ingredients?

There are two ways to learn a product's ingredients list:

1. See the detailed info on ingredients on the product page on vitaliv.us or in the Vitaliv Club app;

2. See Supplement facts on the back label of the product.

How do I take the supplements? Is it with or without food?

Read the label or the product page for info on how to take the product correctly. Most supplements are better taken with food, but some should be taken some time before a meal or at a particular time, for example, before bedtime.

Where were the products manufactured?

Our products are manufactured in the USA according to GMP and NSF standards.

About club

How does our membership work?

Vitaliv Club offers two levels of membership: Basic and Premium.

By making the first order, you've become a Basic-level Vitaliv Club member. This membership level is FREE, always.

On this level, a member can enjoy all the primary Vitaliv Club membership benefits.

Premium Vitaliv Club members can save up to $200-$400 a year on high-quality health support by shopping Vitaliv's products at 20% off the smart Club prices and getting increased cashback and bonuses.

Premium Vitaliv Club membership is available starting on your second order. The annual fee for a Premium Vitaliv membership is $49 (about $4 per month).

The Premium membership fee allows a balance between high quality and great price, as well as the development of convenient services and a great product line.

How can I become a member of the Vitaliv Club?

Make your first order to start your FREE Basic Club membership.

On this level, a member can enjoy all the primary Vitaliv Club membership benefits:

- Use 1-click easy order.

- Earn cashback and bonuses to save more.

- Get personalized offers and use in-Club special discounts.

- Develop health support routine using the Vitaliv Club app' inbuilt Tracker.

To remain a Basic Club member, just keep buying from us.

Want more benefits?

Starting from your second order, you may switch to the Premium Vitaliv Club membership and pay 20% less than the regular smart Club prices for Vitaliv products, getting increased cashback and additional bonuses.

How can I manage my membership?

You become a Basic Vitaliv Club member automatically by making your first order. This level of membership is free, always.

Starting your second order, you may become a Premium Vitaliv Club member by paying an annual fee of $49 (about $4 per month).

This option is available in your account. Log in to your account on our site or your Vitaliv Club app and include Premium membership in your order.

What are the benefits of the Premium Vitaliv Club membership?

Premium Vitaliv Club membership allows you to support your health with significant savings!

- Shop for Vitaliv's products, paying 20% less than regular smart Club prices

- Get increased cashback and additional bonuses to save even more on Vitaliv's products.

- Support the whole family's health by purchasing all at once and save up to $200-$400 a year.

What is the difference between the Basic and Premium levels of the Vitaliv Club membership?

1. Club prices:

Basic Vitlaiv Club members shop for Vitaliv's products at smart Club prices.

Premium Vitaliv Club members receive 20% off regular Club prices.

2. Club benefits:

Basic Vitaliv Club members get 3% cashback on orders over $20.

Premium Vitaliv Club members get increased cashback of 5% on orders over $20 and collect additional bonuses (exclusively in the Vitaliv Club app).

Using all the Vitaliv Club benefits, our Basic members can save up to $100 a year on high-quality health support, while our Premium members save up to $200-400 a year.

3. The way you manage your membership:

Basic Vitaliv Club membership starts when you make your first order. This level is free and continued automatically.

Premium Vitaliv Club membership is available starting the second order and requires an annual fee of $49 (about $4 per month).

Is the Basic Vitaliv Club membership free?

Yes, the Basic level of Vitaliv Club membership is always free.

Please note that Basic Vitaliv Club membership doesn't include any automatic orders or payments:

- you pay only for products you've ordered.

- we will send you only those products which you have purchased.

When you’re ready for a refill or want to try some other products, simply place your next order.

What are the benefits of using the Vitaliv Club app?

Our specially developed branded app is the easiest and most rewarding way to get all the benefits of your Vitaliv Club membership, always at your fingertips.

Exclusively in the Vitaliv Club Mobile App:

- Get timely notifications to take your supplements

- Track your supplement intake, enjoy your progress and earn bonuses

- Never miss replenishing your supply in time, and use 1-click easy order

- Stay motivated to keep prioritizing and supporting your health

How do I switch to the Premium Vitaliv Club membership?

This option is available within your account starting on your second order.

You become a Premium Vitaliv Club member by paying an annual fee of $49 (about $4 per month). Log in to your account on our site or your Vitaliv Club app and include Premium membership in your order list.

Rewards system

What are VitaPoints?

1 VitaPoint = $1 on your next order in the Vitaliv Club.

You may pay up to 40% of your order with your VitaPoints, excluding taxes and shipping.

When placing an order, check how many VitaPoints you can spend at one time. Use all or part of your VitaPoints.

How can I earn and spend cashback?

Shop Vitaliv's products for yourself and your family and make an order for $20 and over to get 3% cashback for the Basic Vitaliv Club membership or 5% cashback for the Premium Vitaliv Club membership.

Your cashback will be credited in VitaPoints. You can check your cashback balance in your account after completing your order.

Can I transfer cashback to my credit card?

No, your cashback is credited in VitaPoints which you can spend only for orders in the Vitaliv Club. You can check your cashback balance in your account.

About orders

What payment methods does Vitaliv Club accept for the membership and my purchases?

We accept Visa, MasterCard, American Express, and Discover!

You can also pay using a PayPal account.

Are there any hidden fees?

Please note that Vitaliv Club membership doesn't include any automatic or hidden payments.

You pay only for products you've ordered.

How do I change my shipping/billing address?

You can update your shipping address in your account or during checkout. If you have already completed your order and want us to deliver your purchase to another address, please email us and we will help.

How do I update my credit card?

You may update your credit card details each time you make an order. Please, note that there are no hidden or automatic payments in the Vitaliv Club, and all transactions are secure and encrypted.

What's your 180-Day Money Back Guarantee?

If you are not 100% satisfied with a Vitaliv product after trying it for 180 days, we will give you a full refund, shipping charges excluded. A claim must be made within 30 days after the 180-day intake period.

All bottles plus unused product must be returned to Vitaliv. To make a claim, complete and return the claim form.

Can I cancel my order and get a refund?

You can cancel your order before it has been shipped. Email us and we will help.

In other cases, you can return your order within 14 days after receiving it and get the full refund, shipping cost excluded.

Can I return the products? What if I don't like something?

If for any reason, you have purchased Vitaliv products and are not satisfied, you can return them within 14 days and receive a full refund (shipping cost excluded).

Please note that you can return the products only if the packs were not opened and the packaging is left intact.

Email us and we will take care of everything.

About delivery

How do I track my order?

Delivery is carried out by UPS / USPS to PO boxes or directly to your door, your choice. You can track your order using the Tracking Number we will send you in email. The tracking is also available in your account in the Vitaliv Club app.

My order was marked delivered, but I didn't receive it. Where is my order?

In most cases, it means that your package has been received or taken by another person. We kindly ask you to question your family members and your neighbors about it first. Email us if they know nothing about your package, and we will help.

Are there any shipping delays?

Delivery times vary between 1 to 5 business days, depending on your address. Any delays may occur due to unforeseen circumstances (Force Majeure) only.

Where and how does Vitaliv ship?

We deliver within US territory. Delivery is carried out by UPS / USPS to PO boxes or directly to your door, your choice.

Will I get an email before you ship?

We will email you when your order is ready for shipment and when it is out for delivery. You can always track your package using the Tracking Number we will send you when your order is ready for shipping.

Do you ship internationally?

No, we deliver our products within US territory only.

How long does it take for orders to arrive?

Delivery is carried out by UPS / USPS to PO boxes or directly to your door, on your choice. Delivery times vary between 1 to 5 business days, depending on your address. For example, shipping to Anchorage, Alaska, takes five days.

You can track your order using the Tracking Number we will send you in email. The tracking is also available in your account in the Vitaliv Club app.

Can I place an order for myself and my loved ones with the delivery to several addresses?

No, we can't deliver one order to several different addresses, but you can place several orders while changing the delivery address for each order.

Do you deliver to P.O. Box?

Delivery is carried out by UPS / USPS to PO boxes or directly to your door, your choice.

About personal account

How do I get in touch with Member Support?

You can always contact our Members support by mail or phone, or use the contact form in your Vitaliv Club app.

Email: @vitaliv.us

Tel/voicemail.: +1 (510) 574-8590

How do I reset my password?

You can always reset your password in your account. If you forget your password and can't log in, use the link "Forgot your password?" and enter your email. We will send you a link to reset the password.

Where can I see my membership status?

You can check your membership status, cashback balance, and order history in your account.

About the Vitaliv Club app

What is the difference between the Vitaliv site and the Vitaliv Club app?

Our branded app is specially developed to be the easiest and most rewarding way to get all the benefits of your Vitaliv Club membership, always at your fingertips.

It has everything you can find on our website and much more:

- It helps you save more:

use personal discounts available exclusively in the app.

use in-app special offers.

- It helps you easily integrate healthy habits into your everyday life with our supplement intake Tracker.

How to use the Tracker?

Our supplement intake Tracker is the Vitaliv Club app's inbuilt service that helps you maintain your health routine:

- It reminds you to take your daily product dose

- It reminds you to mark your daily intake to see the progress in moving towards your nutritional goals

- It helps you keep motivated to prioritize your health

- It helps you replenish your supply right on time

- It rewards you with bonuses for actively using the Tracker

How to use reminders and widgets?

Set up the Vitaliv Club app's inbuilt reminders and app icon badges and get notifications not to miss taking your daily dose and tracking your daily intake.

Widgets are the most convenient and timely way to get reminded to take supplements and track your intake. You definitely won't miss a thing as the widget will remind you about it every time you use your phone.

You can customize everything you want to keep in mind while setting your widgets. Find widget setting tips in your Vitaliv Club app Tracker.

What if I miss tracking my daily intake in the Tracker?

You can track your supplement intake only for today and the previous day. If you miss tracking for more than two days, you'll lose your streak. If you think you might forget tracking, set a reminder with a notification to log the previous day's intake.

How will the Tracker help me replenish my supply?

To achieve the optimal balance of nutrients in the body, nutritionists say you need to take dietary supplements regularly for several months to a year. Even short breaks may keep you from achieving your desired results.

Using the Vitaliv Club app's Tracker, you will never miss the moment when it is time to replenish your supply. All you need to do is to set your intake schedule once you start taking your products. The Tracker will notify you that your supplements are running low, even if you don't want to track your daily intake.

Use in-app, 1-click easy order to purchase the following bottle of your supplement, and it will be delivered right when you need it.

Replenishing your supply has never been that easy!

In what cases should I set a product on pause in the Tracker?

If you take some products by courses, you may set a product on pause while taking a break before the following course. This product will remain active in your supplements list, allowing you to replenish its supply with 1-click. But it won't be displayed in your Today intake list until you cancel the pause mode.

What is a product archive in the Tracker?

These are products that you have run out of. Here you can see your intake history. Products in the archive are also available for re-order with 1-click if you want to continue taking them.